Studio Policies

New Client Policy

  • We require all new clients requesting an appointment for colour to contact us to book in for a complimentary consultation and skin patch test prior to confirmation of your service

  • We encourage all new clients to be transparent with your stylist regarding hair expectations and concerns enabling the stylist to provide best results 

  • For your comfort and safety, please notify our stylists if you have allergies, if you are pregnant and your hair history. If you experience discomfort or any symptoms during the service, please alert your stylist immediately 

  • We have the right to refuse service to anyone behaving improperly, intoxicated or if your state of health may influence the effects of the service.

  • We have the right to refuse anyone if we do not feel comfortable or confident that we can achieve the best results for you.

  • It is our goal to achieve the best result for your hair that we can. In the time that you have allocated and within the context of your current hair style, length, colour and condition.

  • Our stylist will use all their expertise but it is important to understand that hair porosity, poor condition and hair history may inhibit lightning, toning and styling  results. This is not the stylist's fault.

Cancellation Policy

  • We require at least notice 24 hours from receiving your reminder text to be given for any appointment cancellation or rescheduling of an appointment.

  • If you do not show to a booked appointment you will be charged a cancellation fee worth 50% of your service and we reserve the right to retain any deposit. 

  • Two or more consecutively missed appointments will result in any future booking/bookings declined.

  • Your cancellation fee must be paid prior to any future appointment

 

Late Arrivals

In order to respect the time of both our clients and staff, we ask that you arrive on time for your appointment. Clients arriving more than 20 minutes late will result in a rescheduling of the appointment and will incur a late cancellation fee

Service guarantee and Refund Policy

Your satisfaction is our highest priority. In the unlikely event that we are unable to complete your service to a satisfactory outcome, please let us know during your service or within 72 hours after the service has been performed so we can work to rectify your issue. We will need to see your hair in person to be able to decide on the best remedy. Our first choice will always be a re-do of your hair. Refunds will be provided where required in accordance with the New Zealand Consumer Guarantees Act. If our products are faulty it may either be replaced, fixed or refunded based on our Refund Policy. We do not refund for a change of mind.

  • We ask that you contact us through email with any concerns within 72 hours of your service taking place

  • If you have dark or coloured hair and want to go blonde/light, and it is not blonde/light enough after one attempt, this will not be considered eligible for a re-do or refund.

  • Colours fading due to improper home care, toners fading or other situations beyond our control may also be excluded from a re-do or refund

  • Change of mind will not be accepted. This includes going from blonde to brunette or deciding to grow out your grey.

  • Not following our advice or going against our professional advice will not be refunded. 

  • If you are unhappy with your service, we will work with you to fix it which may incur a cost. Due to the nature of the service and our expertise, we do not offer refunds if you have changed your mind after agreeing prior to the service.

  • If you have had your hair done somewhere else and are unhappy with your previous appointment and ask us to rectify this, we do not take any responsibility for their actions. Our stylists will use their professional expertise to achieve the best results given the limitations from your previous hair service. 

Our Pricing

  • Our online prices are to be used as a guideline only and may be changed at any time 

  • Extra product and time may be charged for. Change of mind resulting in extra product being used or time taken will be charged for.

COVID-19

  • We ask clients to sign in through our QR code on our glass door at the entrance. Alternatively we have a manual recording near our reception.

  • Hand sanitiser will be available at our front desk to please use when you enter and leave the salon.

  • We also ask for any clients who are feeling unwell to not come into the salon. This also includes if you have been in contact with someone who is sick or recently been sick. If you have recently come from overseas we ask that you let us know prior to your appointment

  • For any client that has recently completed quarantine we ask that you do not make any appointments until 4 weeks after you have left quarantine.